Refund Policy

Refund Policy

This Return & Refund Policy is between TELOS TRADING LIMITED, registered at 134 Corfield St, London, England, E2 0DS ("we", "us", "our") and you, the customer.

1. Return Eligibility & Timeframe

We accept return requests **only within 14 calendar days from the date of delivery** (in compliance with UK Consumer Rights Act 2015).

- **For quality issues (defects, damage, wrong item sent):** We will cover the return shipping cost, and you will receive a full refund or free exchange after we receive and inspect the item.

- **For non-quality issues (size mismatch, personal dislike, change of mind, etc.):** You are **fully responsible for all return shipping costs** (including international freight, customs fees, and return handling fees). We will only process a refund of the product price (excluding original shipping fees) once we receive the returned item in its original, unused, resalable condition with all tags and packaging intact.

2. Return Process

To initiate a return, please contact us at [your customer service email] with your order number, clear photos/videos of the item, and the reason for return. We will review your request and provide return instructions if approved.

3. Refund Processing Time

Once we receive, inspect, and confirm the returned item meets our return conditions, we will process your refund within **5-7 business days**.

The refund will be issued to your original payment method. Please note that the time for funds to appear in your account may vary depending on your payment provider.

4. Exclusions

The following items are **not eligible for return or exchange** under any circumstances:

- Customized, personalized, or made-to-order items

- Items marked as "final sale" or "clearance"

- Items damaged due to buyer's misuse, accident, or improper handling

- Items returned more than 14 days after delivery

If you have any questions, please contact us at [your customer service email].